Complaint Policy

This Complaints Policy forms part of your agreement with Clout when you use our Platform. By using Clout, you agree to be bound by this policy.

If you are a User of Clout, this Complaints Policy constitutes part of your agreement with us. 

 
User
Refers to any individual or entity that accesses or uses the Clout Platform, including but not limited to account holders, visitors, and content creators.  
 
Content
Encompasses any material posted, uploaded, or otherwise made available on the Clout Platform by Users, including text, images, videos, links, live streams, and any other form of media.  

 
Platform
Refers to the Clout website, mobile application, and all associated services and features provided by Clout.  
 
Creator Terms of Service
The terms governing the relationship between Clout and Creators, which can be found at [Insert Link to Creator Terms of Service].  
 
Abusive Complaints
Complaints that are made in bad faith, are frivolous, or are intended to harass, intimidate, or unfairly target another User. Examples include repeatedly filing complaints about the same issue without new evidence, filing knowingly false complaints, or using the complaint process for purposes other than reporting legitimate concerns.  
 
Bad Faith
Dishonest or malicious intent in filing a complaint, such as knowingly submitting false information, misrepresenting facts, or attempting to manipulate the Clout complaint system. 
 

To file a complaint with Clout (including any complaint about Content appearing on Clout or the conduct of a User), please send the following details to support@clout.ai or - 

• Your name, 

• Your address, 

• Your contact details, 

• A description of your complaint, including any relevant URL(s) of the content involved in the complaint. 

• Timestamps of relevant events (if applicable) Screenshots or other supporting evidence (if applicable) 

 

Upon receipt of all complaints: 

• we will take steps that we deem necessary to address your complaint within a timescale commensurate with its nature and severity, 

• we will contact you if we need more information or documents from you to address your complaint, 

• we will in good faith investigate and attempt to resolve your complaint within seven (7) business days, 

• if we ascertain that the Content or User in question is in violation of our Platform or Creator Terms of Service, it will be removed, 

• we are not obligated to inform you of the outcome of your complaint. 

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Content Removal 
Clout prohibits illegal content and content that violates our Terms of Service] and Creator Terms of Service. Such content includes, but is not limited to, hate speech, child exploitation, threats of violence, copyright infringement, and other illegal activities. We will remove such content and may report it to the appropriate authorities. Copyright Infringement: To file a copyright infringement complaint, please follow the procedures outlined in our DMCA policy. Your complaint must include the information required by the DMCA.  
 
User Notification
While we are not obligated to inform users of the outcome of every complaint, we will notify you if your content is removed or your account is suspended due to a complaint filed against you.  
 
Appeals Process 
If you are dissatisfied with the outcome of your complaint, you may submit an appeal by contacting us at support@clout.ai within XYZ days of the decision. Please provide a detailed explanation of why you are appealing the decision and any new evidence that supports your case. 
 
Reinstatement Process
If your account is suspended due to a chargeback, you may request reinstatement by contacting support@clout.ai and providing documentation showing that the chargeback has been resolved. 

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Unjustified or abusive complaints 

If you use Clout, you warrant (which means you make a legally enforceable promise) that you will not spam or abuse our Complaints policy by making unjustified or other bad faith complaints. We may suspend or terminate Users who make unjustified or abusive complaints. 

 

Chargebacks and Disputes
If a User seeks a chargeback or dispute from their credit card company, the User’s access to Clout may be suspended or revoked. If you believe your account has been suspended in error, please contact support. Any amounts that Users seek to refund, or chargeback will be reported to the Creator and will be removed from the Creator’s income. 
 
User Responsibilities
Users are encouraged to report any content that violates Clout's Terms of Service. You can report such content by clicking the "report" button next to the content. The process of reporting content is as follows: 

• Tap on the three-dot menu located near the content in question. 

• Select the "Report" option from the menu. 

• Choose the type of report from the provided checkboxes, or if none apply, write the details about the issue in the "Other" text box. 

• Finally, click the "Report" button to submit your report. 

Our moderation team will review the report and take appropriate action in accordance with our community guidelines. 
 
Legal Safeguards 
This Complaints Policy is governed by the laws of India.  Clout reserves the right to modify this policy at any time.  Notice of any changes will be provided by posting the updated policy on the Clout website and/or through other communication channels.  If any provision of this policy is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.